Refund & Returns Policy – Apple Tree Purchase and Sales

Effective Date: 9th June 2025

At Apple Tree Purchase and Sales, we want you to be completely satisfied with your purchase. This policy explains your rights to return items, request refunds, and the procedures we follow.

1. Your Rights

Under UK consumer law (Consumer Rights Act 2015 and Consumer Contracts Regulations 2013), you have the right to:

  • Cancel your order: You may cancel your online order within 14 days of receiving the goods for a full refund.
  • Return faulty or damaged goods: You are entitled to a repair, replacement, or refund if goods are defective or not as described.

2. How to Return Items

  1. Contact us first: Email enquiries@appletreepurchaseandsales.com or call 01892 506955 to notify us of your intention to return.
  2. Provide order details: Include your order number, item description, and reason for return.
  3. Packaging: Return items in their original packaging, including labels, manuals, and accessories.
  4. Shipping: You may be responsible for return shipping unless the item is faulty or incorrect.

Note: Some items may not be eligible for return due to hygiene or perishable nature. This will be clearly stated on the product page.

3. Refunds

  • Refunds are processed once the returned item is received and inspected.
  • Refunds are issued using the same payment method used for the original purchase.
  • Standard refund processing times may take 5–10 business days, depending on your bank or card provider.

4. Faulty or Damaged Goods

  • If you receive a faulty or damaged item, contact us within 48 hours of delivery.
  • We may request photos or evidence of the damage.
  • We will arrange a replacement, repair, or refund as quickly as possible.

5. Exceptions

Certain items cannot be returned unless faulty, including:

  • Downloadable software or digital products.
  • Perishable goods (e.g., food or plants).
  • Personalised or customised items (unless faulty).

6. Exchanges

7. Contact Us

For returns, refunds, or exchanges, contact:

Email: enquiries@appletreepurchaseandsales.com
Phone: 01892 506955
Address: 85 High Street, Tunbridge Wells, TN1 1XP

This policy ensures compliance with:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • UK GDPR (for handling your personal data during returns)