Delivery Policy – Apple Tree Purchase and Sales

Effective Date: 8th June 2025

At Apple Tree Purchase and Sales, we are committed to delivering your orders quickly and safely. This Delivery Policy explains our shipping methods, costs, delivery times, and procedures.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders placed on weekends or UK public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been dispatched, including tracking information where available.

2. Delivery Areas

We currently deliver to the United Kingdom (including England, Scotland, Wales, and Northern Ireland). International delivery may be available in the future; any international delivery options will be clearly stated on our website.

3. Shipping Methods and Costs

Shipping costs are calculated at checkout and may vary depending on order size, weight, or promotional offers.

4. Order Tracking

  • Once your order has been dispatched, if you have chosen shipping with tracking, you will receive a tracking number via email.
  • You can track your delivery through the relevant courier’s website using this number.
  • If you encounter any issues with tracking, contact us at enquiries@appletreepurchaseandsales.com.

5. Delivery Times

Delivery times are estimates and may vary due to courier delays, stock availability, or unforeseen circumstances. We are not liable for delays caused by events outside our control (e.g., extreme weather, strikes, or postal service disruptions).

6. Failed Deliveries

  • If the courier is unable to deliver your order, they may leave a card or contact you to arrange re-delivery or collection.
  • We are not responsible for orders that are lost or returned to us due to incorrect delivery details provided by the customer. Please ensure your address is correct at checkout.

7. Damaged or Lost Items

Please inspect your order upon delivery. If your items are damaged, missing, or incorrect, contact us within 48 hours of receiving your order at enquiries@appletreepurchaseandsales.com.

We will arrange a replacement, refund, or further action in line with our Refund Policy.

8. Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

9. Contact Us

For any delivery-related questions, contact us at:

Email: enquiries@appletreepurchaseandsales.com
Phone: 01892 506955

This policy ensures clarity for customers and compliance with UK consumer protection laws, including the Consumer Rights Act 2015.